What are the shipping costs?

For orders over 100 GBP we ship for free anywhere in Europe. We aim
to get your order out as soon as possible; please note some orders can take up to 5-7 working days  (excluding bank holidays) with standard shipping. You will receive a shipping notification when your order is on it's way.
How do I track my order?

We provide a tracking number via email with your shipping notification How long does it take to receive a customized item? Our customized items are made especially for you. From the moment of payment it takes up to 2 weeks to have the item made by our artisans, and another week to allow for shipping and delivery. We appreciate this might seem like a bit of waiting however please consider that it takes time and care to create something that is unique and
made especially for you.
What is the maximum number of characters I can have engraved and how much does it cost?

150 characters including spaces between words is the maximum number. The cost is of £4 for each character.
Can I cancel my order and get a refund?

Yes absolutely. You can cancel your order if your item is in stock within 14 days of your order being received at the delivery address. Simply email us at
sales@artementae.com to inform us of your intention to cancel the order. You then have further 14 days from the moment we acknowledge your cancellation request to send us the item back Items returned must be unused, unworn, with labels still attached and in the same packaging. Please note this does not apply to customized items.
Do you also refund a made to order or customized item?

We can accept refunds on made to order items providing our refunds conditions are met however we cannot refund items that have been customized with engraving unless faulty. We do not refund customized orders unless faulty.
What forms of payments do you accept?

We accept Visa, American Express, Master Card, Maestro, Apple Pay, Google Pay, Shopify Pay, PayPal.
Do you do gift wrapping?

Yes, we do. If your order is a gift please let us know and it will arrive at
destination beautifully wrapped and without price tags.